The pandemic has forced companies to rethink their approach to intelligent automation, speeding the spread of AI-based technologies.
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In healthcare and elsewhere, AI-related technologies have received a “battlefield promotion” as the crisis forced the pace of innovation and adoption.
Companies that move fastest to adopt technology innovations such as AI and intelligent automation open up a productivity and growth advantage over those that move more slowly, which quickly becomes unassailable.
It is reminiscent of the 1990’s, when early adopters that installed industrial robots thrived, expanding their headcount by more than 50% over the following 18 years as their increased productivity delivered gains in market share. By contrast, non-adopters cut jobs by 20%